Returns & Refund Policy
The nutritional supplements sold on this site are covered by a full refund guarantee if the products supplied to you are defective on arrival. You have 7 days from the date of delivery to notify us that the products are defective.
To get your refund, you need to inform us by e-mail orders@perrinnaturalsaustralia.com.au of your request, giving the date of purchase, name of the product/s and the order number by confirmation e-mail after your purchase.
After e-mail confirmation, you need to MAIL us a written and signed attestation:
1. Stating why you are unhappy with the product, and
2. That you have no other claims against us after we refund your purchase price.
The refund request has to be made by the same person or organisation that purchased the product.
Refunds are processed manually and while we try to expedite the handling, you should be prepared for a 1-3 week schedule. Refunds are paid as a full re-crediting of your credit card for the full amount of your purchase price.
REFUND LIMITATIONS & FORFEIT
If you have sold the products to third parties such as your patients, your right to a refund is forfeited as you will have received payment for the product/s sold.
If you purchase products through this website on behalf of a business, you agree to do so as a business entity, and regardless of whether your credit card is personal or that of your business.
– This is because these products ARE SOLELY FOR PRACTISING HEALTH PROFESSIONALS.
By purchasing the product/s you agree to our refund policies; and limitation and exclusion policies.
These policies of limitations and exclusions are not to be used frivolously by Perrin Naturals Australia.
We reserve the right to refuse to give refunds if we believe the claim is frivolous or without substance.
You can purchase our product/s safely, knowing your transaction is SECURE (see privacy statement below) and that we stand behind the high quality of the product/s we sell and will refund promptly in genuine cases where, in our opinion, sound grounds exist for you not to be satisfied with the product/s you have purchased.
Privacy Policy
Perrin Naturals Australia is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including correspondence by telephone by email and via our website www.perrinnaturalsaustralia.com.au and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Perrin Naturals Australia will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Perrin Naturals Australia
orders@perrinnaturalsaustralia.com.au
0394439330